FAQs

DELIVERY

How long does delivery take?

If you have placed your order before 1pm Monday to Friday, you will return your parcel within 1-3 business days from the following day. 

Can I cancel an order after I've placed it?

If you have changed your mind after placing an order, please contact us as soon as possible on 07 3395 2276. In some instances it may not be possible to cancel your order. 

Can I change my delivery address after I've placed an order?

Please ensure you double check your delivery address before submitting your order. If you have provided the wrong delivery address, please contact us as soon as possible on 07 3395 2276. If the order has order been finalised, it may not be possible to change your delivery address. Paloma does not accept responsibility for lost parcels delivered to the provided address. 

Can I track my order?

Yes! You will receive an email with a tracking number after placing your order. 

What if I'm not available to sign for my order?

If no one is available to sign for your order, Australia Post will leave a collection notice detailing where to collect your order. If your parcel is not collected before the final date, it will be returned to Paloma and we will be in touch to let you know. You will be responsible for the additional shipping fee to have your order re-delivered to you. You may choose to have your ordered refunded less the original $9.95 shipping fee. 

Do you deliver to PO Boxes and Post Offices?

Yes, as all deliveries will be made via Auspost. 

I haven't received my order 

If you have not received your order and it has been more than three business days since it was dispatched, please contact us on 07 3395 2276 or admin@palomaboutique.com.au so that we can lodge an investigation with Auspost on your behalf.  

SIZING

How will I know if something will fit me? 

All brands stocked adhere to the standard sizing guide in Australia, with the exception of Lumier by Barino, whose stretch fabric garments are made slightly smaller. You can find our sizing guide here. 

LAYBY

Can I layby my items?

Certainly! You can layby any items for a maximum of 4 weeks, with a 30% deposit of the total cost of the order.